Frequesly Asked Questions

Frequently Asked Questions

1. Am I eligible for Tax Free Sales?
2. How long will it take to deliver my new car?
3. How can I get a Left Hand Drive car?
4. What is availability like for Left Hand Drive?
5. How much will I pay for Left Hand Drive?
6. Can I buy a Left Hand Drive car for permanent use in the UK?
7. How much deposit is required?
8. Where can I collect my vehicle?
9. Will you ship to my preferred destination?
10. What are the restrictions on vehicles exported to another EU country?
11. What are the restrictions if the destination is outside the EU?
12. I’ve decided I want the car for permanent use in the UK, can you help?
13. I have a car that I wish to part-exchange, is this possible?
14. I’ve got another question that I need answering!

1.  Am I eligible for Tax Free Sales?
Absolutely anyone can purchase a Tax Free vehicle – so long as they export the vehicle, or have Diplomatic status in the United Kingdom.

2.  How long will it take to deliver my new car?
Typically, factory orders take 12 weeks for Right Hand Drive vehicles. Should you require a quick delivery, we are able to ‘log in’ to the entire UK Audi dealer network to see what Right Hand Drive vehicles are available immediately.

In the event that a vehicle is not available, the only delivery dates quoted will be based on ‘real time’ delivery.  Levels of demand are constantly changing and prior to placing the order we will always contact the factory to get the very latest information.

3.  How can I get a Left Hand Drive car?
We are able to supply Left Hand Drive versions of any vehicle that is manufactured by Audi, except Middle East, United States, Canada & Australia due to unique legislative requirements for these markets. The earliest lead times are 14 weeks from the order being placed. However some models can take much longer dependant upon specification.   Prior to your order being placed we will advise the lead time for your particular specification. 
 
If you have a particular model in mind, please get in touch and we can advise on what sort of lead time to expect.
 
We are unable to supply LHD vehicles from stock, but occasionally we may have access to a cancelled order.

4.  What is availability like for Left Hand Drive?
Certain models sold only in Continental Europe may not be available for ordering until they have be launched in the UK market.

5.  How much will I pay for Left Hand Drive?
All our cars are priced in Pounds Sterling.  However, you can also pay in any other currency as well – in which case, we use the Bank of England exchange rate on the day you require the vehicle to be invoiced to convert your preferred currency into Sterling.

Vehicles can only be invoiced when they have been built – typically, three to four weeks prior to delivery.  Payment is then due within seven days. If we do not receive your payment by then, the original invoice will be cancelled and, if requested, a new one will be issued at the new prevailing exchange rate.

To protect themselves against currency fluctuations, some of our customers choose to purchase Pounds Sterling through their bank at the time of ordering.

6.  Can I buy a Left Hand Drive vehicle for permanent use in the UK?
Yes, you can. To order a tax-paid vehicle for use within the UK, please call our retail sales team on 01923 202 800.

7.  How much deposit is required?
For Left Hand Drive vehicles we require a deposit of 30%, payable when you place your order.  For Right Hand Drive, the deposit is 10%.

There are no exceptions. If for any reason you decide to cancel the order, we will use your deposit to offset the costs of disposal, and any surplus will be returned at the discretion of Audi (UK) Ltd.

8.  Where can I collect my vehicle?
You can collect your new Audi from our base in Watford.  Alternatively, we can put you in touch with a specialist freight company which can deliver it to your home or other location if you prefer.

Unfortunately, it is not possible for you to collect your car in Germany – even if you order a Left Hand Drive vehicle.

9.  Will you ship to my preferred destination?
We can arrange shipments to any destination in the world, by sea or air, at competitive rates with fully comprehensive insurance.

If the destination is Africa, a government inspection may need to be carried out before your vehicle can be shipped.

10.  What are the restrictions on vehicles exported to another EU country?
You are entitled to use your vehicle free of UK taxes anywhere within the EU, subject to the following:

• Your stay in the UK must not exceed two months from the date of delivery.

• You and the vehicle must leave the UK within the two-month period – otherwise, you will be liable for the unpaid VAT, and possibly forfeiture of the vehicle and/or a fine as well.

• On arrival at your destination within the EU, the vehicle must be declared and the duties paid.

If you are a member of HM Forces and are posted to Germany, you are entitled to purchase one new car per year.  However, the vehicles must be registered with the BFG Licensing Authority for one full year before they can be disposed of without incurring penalties for premature disposal.  The exception to this would be if you moved to the UK on permanent transfer of residence.

11.  What are the restrictions if the destination is outside the EU?
You are entitled to use the vehicle free of UK taxes for up to one year in the UK, so long as you have been outside the EU for at least one year in the past two, or three years within the last six.

Otherwise, you may use the vehicle for six months only, before you and the vehicle must leave the UK.  If you are unable to leave within the six or 12-month period for any reason, you must contact HM Revenue & Customs.

12.  I want to use the car for permanent use in the UK, can you help?
Yes, we can.  You can use a Left Hand Drive vehicle in the UK so long as you pay the UK VAT, which can easily be arranged.  Some modifications (headlights, speedometer, etc) may be required to conform to UK regulations, however.

13.  I have a car that I wish to part-exchange, is this possible?
Yes, we would be delighted to value your current car and offer you a price for it – on any make of vehicle, Left or Right Hand Drive.

**All vehicles MUST have a UK V5 registration document and current tax disc  - and MOT (if applicable)
 
It is possible to confirm a part-exchange price up to two months in advance.

For any other questions or for more information, contact Audi Tax Free on +44 (0)1923 202800 or email us here

All sales are subject to the Foreign & Commonwealth Office sanctioning the purchase (UK only).